Billing, Insurance & Financial Assistance

White River Health System is a tax-exempt organization committed to caring for our community. We will not refuse medically necessary services to any patient who cannot afford to pay.

If you anticipate difficulty meeting your financial obligation to WRHS, financial assistance or payment arrangement options are available.

White River Health System (WRHS) accepts most major insurance plans. If you have any questions about your coverage or its applicability to WRHS services, please contact your company's representatives.

WRHS participates in a large number of commercial plans, PPOs, HMOs, and Workers’ Compensation MCOs. Many of these are listed below. We are continually growing and adding other networks to provide regional care to area residents. If your network is not listed or you have a question about your coverage, call the Managed Care office at 870-262-1160 for details

Aetna Health Plan (WRMC) Great West HealthCare PHCS
Arkansas Blue Cross/Blue Shield HealthLink PPO Plus
Arkansas Community Care Health Advantage HMO QTC Medical
American PPO HealthSource (SCMC) QualChoice
Arkansas BreastCare Integrated Health Plan (IHP) Tricare
Arkansas Managed Care Organization (AMCO) Logistics Health Tricare Prime
Care Improvement Plus Mercy Health Plan  TRPN
Cigna  MoPac United Healthcare
CorCare (SCMC) Multiplan USAble-BlueAdvantage
Coventry/First Health Municipal Health Benefit Fund Windsor Medicare Extra
Employers Health Choice National Comp. Care  
 Encompass NovaSys  


















WRHS will bill your health plan on your behalf, including Medicare and Medicaid, for payment of hospital services. However, it is important to remember that you are ultimately responsible for payment of your hospital bill.

Many insurance companies require proper authorization, pre-certification and/or referrals. It is your responsibility to know what your insurance company requires and to obtain the proper authorization. WRHS may ask you to pay any unmet deductibles, co-payments or other self-pay amounts that are due prior to the time of service or prior to discharge.

Financial Assistance Program

If you do not have health insurance or if you are experiencing financial difficulties on your portion of the bill and you anticipate that you may not be able to pay your bill, WRHS offers a financial assistance and/or Charity Care program. 

Click here to print and complete a Financial Assistance Application. Please take the completed application and supporting documentation to the Financial Counseling office during business hours.

Should you have any questions about payments for services, White River Health System's financial counselors are available 8 a.m. to 5 p.m., Monday through Friday, to assist you in meeting your financial obligations. Financial counselors for White River Medical Center can be reached at (870) 262-1253 or (800) 820-1535, or visit them in the financial counseling office located just inside White River Medical Center’s west entrance. Financial counselors for Stone County Medical Center can be reached at (870) 269-7444 (Ext. 5020 or Ext. 5021), or visit them in the financial counseling office located just inside Stone County Medical Center’s main entrance.