Non Discrimination Statement and Language Assistance Services

DISCRIMINATION IS AGAINST THE LAW

White River Health System complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including gender identity). White River Health System does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including gender identity).

White River Health System:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, notify your caregiver or Kathy Thomas, MSN, CMSRN, WRHS Civil Rights Officer

ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. Call 1-870-262-1200.

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-870-262-1200.

Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-870-262-1200.

Marshallese: LALE: Ñe kwōj kōnono Kajin Ṃajōḷ, kwomaroñ bōk jerbal in jipañ ilo kajin ṇe aṃ ejjeḷọk wōṇāān. Kaalọk 1-870-262-1200

Chinese: 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-870-262-1200)。

Laotian: ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 1-870-262-1200

Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-870-262-1200

Arabic: مقر) 870-262-1200-1 مقرب لصتا .ناجملاب كل رفاوتت ةیوغللا ةدعاسملا تامدخ نإف ،ةغللا ركذا ثدحتت تنك اذإ :ةظوحلم .

German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-870-262-1200.

French: ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-870-262-1200.

Hmong: LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 1-870-262-1200.

Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-870-262-1200 번으로 전화해 주십시오.

Portuguese: ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-870-262-1200

Japanese 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-870-262-1200 まで、お電話にてご連絡ください。

Hindi ध्यान दें: यदि आप अंग्रेजी नहीं बोलते, भाषा अनुवाद के लिए नि: शुल्क सेवा 1-870-262-1200 पर उपलब्ध है

Gujarti: સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 1-870-262-1200

COMPLAINTS

If you believe that White River Health System has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including gender identity), you can file a grievance with Kathy Thomas, MSN, CMSRN, WRHS Corporate Compliance Officer, 1710 Harrison Street, P. O. Box 2197, Batesville, AR 72501, Phone: 870-262-3136 or 1-800-612-3136, Fax (870) 262-6533, kthomas@wrmc.com. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Kathy Thomas, MSN, CMSRN, WRHS Corporate Compliance Officer is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1.800.368.1019, 800.537.7697(TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

WHITE RIVER HEALTH SYSTEM FACILITIES COVERED UNDER THIS NOTICE:

White River Medical Center
Stone County Medical Center
Batesville Family Care
Batesville Neurology Clinic
Batesville Oncology Clinic
Batesville Pulmonology Clinic Harrison Street
Batesville Pulmonology Clinic Hospital Circle
Cave City Medical Clinic
The Children's Clinic
The Diagnostic Clinic at WRMC
Drasco Medical Clinic
Melbourne Medical Clinic
Midway Medical Clinic
MPOC Orthopaedic and Sports Medicine Clinic
Newark Medical Clinic
Newport Diagnostic Medical Clinic
Newport Weekend Clinic
Pleasant Plains Medical Clinic
Stone County Family Medicine Clinic
Stone County Primary Care Clinic
Strawberry Medical Clinic
Sugarloaf Medical Clinic
Emilio Tirado, MD 
Tuckerman Medical Clinic 
White River Cardiology Clinic
White River Medical Center Inpatient Rehabilitation Unit
White River Medical Center Inpatient Psychiatry
Senior Haven
The Stepping Stone
White River Medical Center Recuperative Care Unit
White River Orthopaedics and Sports Medicine Clinic
The Women's Clinic
WRHS Behavioral Health Clinic
WRHS Grasse Memorial Clinic
WRMC Breast Care Center
WRMC Cancer Care Center
WRMC Cardiology
WRMC ENT Clinic
WRMC Family Practice Clinic Harrison Street
WRMC Family Practice Clinic White Drive 
WRMC Internal Medicine Clinic
WRMC Medical Complex Heber Springs
WRMC Medical Complex Cherokee Village
WRMC Medical Complex Newport
WRMC Medical Complex Southside
WRMC Pain Management Clinic
WRMC Primary Care Clinic
WRMC Rheumatology Clinic
WRMC Surgery Clinic
WRMC Wound Healing Center