Billing & Financial Services

White River Health System (WRHS) is a tax exempt organization committed to providing medical care for residents of North Central Arkansas. We will not refuse medically necessary services to any patient regardless of ability to pay for medical services.

We know most medical costs are unexpected, and understanding your medical bills can be complicated. The WRHS financial team wants to help you meet your treatment needs. Our billing specialists and financial advocates are available to help answer your questions.

Insurance and Financial Services

WRHS accepts most major insurance plans. If you have any questions about your coverage or its applicability to WRHS services, please contact your company's representatives.

WRHS participates in a large number of commercial plans, PPOs, HMOs, and Workers' Compensation MCOs. We are continually growing and adding other networks to provide regional care to area residents. If you have a question about your coverage, call our Patient Financial Solutions Specialist for assistance at (870)262-1188 or via email at

WRHS will bill your health plan on your behalf, including Medicare and Medicaid, for payment of hospital services. However, it is important to remember that you are ultimately responsible for payment of your hospital bill.

Many insurance companies require proper authorization, pre-certification and/or referrals. It is your responsibility to know what your insurance company requires and to obtain the proper authorization. WRHS may ask you to pay any unmet deductibles, co-payments or other self-pay amounts that are due prior to the time of service or prior to discharge.

Financial Assistance Program

If you do not have health insurance or if you are experiencing financial difficulties paying your medical bills or you anticipate that you may not be able to pay your bill, WRHS offers a financial assistance program. Financial Assistance is available for patients with limited incomes and who are uninsured or under-insured. Patients may be eligible to receive financial assistance for non-emergency, medically necessary services at WRHS if they meet the income limits.  The WRHS Financial Assistance policy applies to all WRHS facilities and employed providers. 

Financial Assistance Application Financial Assistance Policy