Coronavirus (COVID-19) Response | White River Health System

Coronavirus (COVID-19)

White River Health System (WRHS) is prepared and is working closely with local and state officials to care for patients, protect our employees, and ensure the availability of medical care to the residents of the communities we serve.  WRHS focuses on the health and well-being of our patients, visitors, employees, and communities through promotion of wellness, illness prevention, and education. 

Amended Visitor Policy

Effective immediately, visitors will not be allowed at White River Medical Center and Stone County Medical Center.  Patients with the following special circumstances will be allowed one visitor (after temperature screening): 1. Critically ill patients; 2. Patients receiving end of life care; 3. Mothers in active labor; and 4. Pediatric patients.  The Emergency (West) Entrance is the only entry into the building. 

White River Health System Clinics 

All WRHS primary care and specialty clinics are open for patient care.  Some locations and hours have changed due to Coronavirus (COVID-19).  We have procedures in place to ensure to ensure the safe delivery of medical care.  Follow the link, WRHS Providers, for clinic hours and telephone numbers. 

If You Believe You Have Been Exposed to the Coronavirus

1. If you are experiencing a medical emergency, call 911. Please inform the 911 operator of your concern about possible coronavirus exposure.

2. Click on the Coronavirus Assessment Tool on the right side of this page.  The tool will take you through a series of questions and possible exposure. Instructions for monitoring and further care will be provided.

3. WRHS telehealth service, WaveLink, offers a free assessment 24/7 using any smart phone, tablet, or computer with webcam.  Visit WaveLink and use the code COVID-19 in the Enterprise box. You will be asked about your possible exposure and symptoms you may be experiencing by a certified Advance Practice Nurse (APRN). You will be given instructions if it is determined you should be tested for Coronavirus or treated for respiratory illness.

4. Call your primary care provider - You will be asked a series of question about your symptoms and possible exposure. You will be given instructions for further care.

5. After hours, call 1-833-373-8100. 

Coronavirus Screening Criteria 

People who are experiencing the following symptoms, dry cough, fever, shortness of breath may need to be tested for the Coronavirus. 

Priority One

  • Hospitalized Patients
  • Healthcare workers with symptoms

Priority Two

  • Patients in long-term care facilities with symptoms
  • Patients 65 years of age and older with symptoms
  • Patients with underlying conditions with symptoms
  • First responders with symptoms

Priority Three

  • Critical infrastructure workers with symptoms
  • Individuals who do no meet any of the above categories with symptoms
  • Healthcare facility workers and first responders
  • Individual with mild symptoms in communities experiencing high numbers of COVID-19 hospitalizations

Persons at Highest Risk

  • People with a compromised immune system (receiving chemotherapy, those with underlying conditions such as diabetes, heart disease or lung disease)
  • Pregnant Women
  • Anyone living in close quarters - Nursing Homes, Dormitories
  • People who are homeless

More Information

The Arkansas Department of Health (ADH) and Centers for Disease Control provide daily updates, as well as information to keep residents and their families safe. 

Arkansas Department of Health: https://www.healthy.arkansas.gov/programs-services/topics/novel-coronavirus.

CDC: https://www.cdc.gov/coronavirus/2019-ncov/index.html.