SCMC Receives 2013 Patient Satisfaction Guardian of Excellence Award

Mountain View, Ark. (December 16, 2013)—Stone County Medical Center in Mountain View has been named a 2013 Guardian of Excellence award winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in Patient Satisfaction.

The Press Ganey Guardian of Excellence Award is a healthcare industry symbol of achievement. According to Stan Townsend, SCMC Administrator, the Guardian of Excellence award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience, Press Ganey.

Patient satisfaction is measured by a survey mailed to patients following their hospital stay.  To insure the credibility of the process, SCMC partners with Press Ganey to send out the survey and tabulate the results. Surveys are completely confidential unless a patient chooses to include their name and contact information in their response. Results of the surveys are used by hospital leaders to recognize employees for exceptional performance, identify opportunities for improvement and to gain information from patients on ways to improve the patient experience. 

“I’m so proud of everyone at SCMC for working together to achieve this recognition,” said Stan Townsend,

Administrator at SCMC. “Research is clear that a positive experience in a healthcare setting contributes to better clinical outcomes for patients and healing is the foundation of our mission.”

Fewer than 5% of all Press Ganey hospitals reach this threshold and consistently maintain it for the one year reporting period; this is SCMC’s third year the 90th percentile or greater in Patient Satisfaction. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.

"We are proud to partner with Stone County Medical Center,” said Patrick T. Ryan, CEO of Press Ganey. “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. SCMC’s efforts benefit patients in Mountain View and surrounding areas and will lead to improved patient experiences."

SCMC is a 25-bed all-private critical access hospital in Mountain View, and an affiliate of White River Health System, a multi-facility not-for-profit organization serving North Central Arkansas. The highly qualified and dedicated medical staff includes physicians specializing in emergency medicine, family medicine and orthopedic surgery. Physicians specializing in cardiology, general surgery, obstetrics/gynecology, and wound care see patients regularly at the hospital's outpatient clinic. For more information, please call 870-269-4316.