At White River Health System, we believe the basic rights of human beings for independence of expression, decision, and action; and concern for personal dignity and human relationships are of great importance.
Further, we believe that a prime responsibility for us is to endeavor to ensure these rights are preserved for our patients. It is in recognition of these beliefs that the following patient rights are affirmed:
You have the right to...
- You have the right to considerate and respectful care. You have the right to obtain from your physician complete and current information concerning your diagnosis, treatment, investigational treatments, and prognosis in terms that you can be reasonably expected to understand. When it is not medically advisable to give such information to you, the information should be made available to an appropriate person on your behalf.
- You have the right to receive from your physician information necessary to give informed consent prior to the start of any procedure and/or treatment.
- You have the right to refuse treatment to the extent permitted by law and to be informed of the medical consequences of your action.
- You have the right to expect appropriate assessment and management of pain.
- You have the right to every consideration of privacy concerning your medical care program.
- You have the right to expect that all communications and records pertaining to your care are treated as confidential.
- You have the right to expect that within our capacity we will make reasonable responses to your request for services.
- You have the right to examine and receive an explanation of your bill regardless of the source of payment.
- You have the right to know what hospital rules and regulations apply to your conduct as a patient.
- You have the right to participate in the planning of your care.
- You have the right to be informed at admission, both verbally and in writing, of the WRHS policy on advance directives/living wills.
- White River Health System has clinical affiliations with higher education institutions offering various healthcare degree programs. Students of these institutions may be involved in your care. You have the right to refuse care provided by students.
In order to provide high quality patient care that meets your satisfaction, White River Health System (WRHS) respectfully requests behavior on the part of patients, their relatives and friends, which considering the nature of their illness, is reasonable and responsible. Areas where we need your assistance and understanding are as follows:
You have the responsibility to...
- In order to provide high quality patient care that meets your satisfaction, White River Health System respectfully requests behavior on the part of patients, their relatives and friends, which considering the nature of their illness, is reasonable and responsible. Areas where we need your assistance and understanding are as follows:
- You have the responsibility to provide WRHS to the best of your knowledge, accurate, and complete information about present complaints, past illnesses, hospitalizations, medications, and any other matters relating to your health.
- You have the responsibility to report changes in your condition to your physician or nurse.
- You are responsible for reporting whether you clearly understand the treatment plan and what is expected of you.
- You are responsible for following the treatment plan recommended by your physician. This includes following the instruction of nursing and others as they carry out the coordinated plan of care. Starting on the day of your admission, nurses will begin preparing for your return home. In addition to your assistance, your family, and/or significant friends may be requested to participate in your plan of care and discharge needs.
- You have the responsibility for communicating to your care providers your level of comfort and your pain management needs.
- You are responsible for your actions if you refuse treatment or do not follow your physician's instructions.
- You are responsible for following hospital rules and regulations affecting patient care and conduct.
- In accordance to Arkansas state law, smoking is prohibited in the buildings and on the grounds of all WRHS owned and leased property.
- You are responsible for being considerate of the rights of other patients and hospital personnel and for assisting us in the control of noise and number of visitors.
- You are responsible for assuring the financial obligations of your healthcare are fulfilled as promptly as possible.
- Above all, we want to make sure that you have a speedy recovery and return to your highest level of health. Your assistance with the above responsibilities will support this process.
Commitment to Quality Service
It is our goal that you are always satisfied with the care you receive.
However if we fail to meet your expectations during your hospital stay at White River Medical Center, please contact our Patient Grievance Line at ext 1254. To access from outside the hospital, dial (870)262-1254.
This number can be used to report any concerns, incidents or grievances without fear of reprisal. If you leave a message between 8:00 am and 4:30 pm, Monday through Friday, a representative will return your call. Messages left over the weekend will be returned on Monday.
If our representative cannot resolve your concern, you may contact the House Charge Supervisor at (870)262-1200 or our hospital Administrative Team at (870)262-1450 and a hospital representative will address your concerns.
At Stone County Medical Center, please speak to your nurse or dial 0 to ask the Operator to contact the administrator on call.
You may also direct complaints to the Arkansas Department of Health at the following address:
Arkansas Department of Health Facility Services
5800 West Tenth Street,
Suite 400 Little Rock, AR 72204