Standards Of Behavior

At White River Health System, we are here to serve our customers. Our customers include, but are not limited to, patients, families, providers, co-workers, students, healthcare instructors, visitors, and volunteers. We are committed to providing compassionate care with the highest regard to customer service to every customer, every time.

As associates of White River Health System, whether as an employee, provider, student, healthcare instructor, volunteer, or contract personnel, we must take PRIDE in our organization. We recognize taking PRIDE as taking a Personal Responsibility In Delivering Excellence. PRIDE is essential. To succeed, we must provide Prompt Service, display Respect, be Involved, show professional Demeanor, and ensure Environmental Focus.

The purpose of specifying standards of behaviors is to give associates guidance in understanding his or her role in helping White River Health System achieve customer satisfaction goals and exceed customer expectations.

I care; therefore, I will commit to the following PRIDE standards. Please read and click I Agree to view open positions. 

P-PROMPT SERVICE:

• I will welcome customers promptly with a smile, eye contact, and verbal greeting. I will introduce myself when within an appropriate setting.
• I will meet the customer's immediate need. If I am unable to meet this need, I will gladly assist in finding someone who will. I will never say, "I am busy," or "I don't have time."
• I will escort a lost customer to his or her destination and avoid giving verbal or pointing directions.
• I will respect and recognize the value of customer time with an apology for delays in service. I will follow up with timely updates.
• I will anticipate and correct problems before the problems become complaints. If I am unable to correct these problems, I will find someone who can.
• I will understand the importance of answering call lights in a timely manner. I will maintain a proactive approach in anticipation of customer needs. I will ask, "Is there anything else I can do for you? I have the time."
• I will ensure correspondence receives a timely response.
• I will be punctual to begin my work shifts and for meetings.

R-RESPECT:

• I will treat each customer as I would expect to be treated.
• I will introduce myself with name, title, and explanation of my role in providing customer care.
• I will focus on patient and customer needs to create a positive experience. I will ensure they have trust and confidence in my care. I will not use statements, such as, "We are short staffed today"; "I am not taking care of you, you're not my patient"; and "It's not my job."
• I will strive to achieve satisfaction by promoting AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You).
• I will show courtesy and positive manners with appropriate responses. I will say, "Please, Thank You, You're Welcome, and Excuse Me."
• I will respect privacy and confidentiality of others. I will comply with HIPAA regulations.
• I will keep all interactions with customers positive. I will provide undivided attention and listen with empathy.
• I will recognize, make effort to understand, and respond to the cultural diversity of my customers and their needs.
• I will use appropriate phone and elevator etiquette.
• I will answer the telephone within three rings and pleasantly greet the customer with "Thank you for choosing White River Health System." I will introduce the appropriate health system, myself, and department. This will be followed by, "How may I help you?"
• I will allow customers to enter and exit the elevator first. I will turn and place patients in the elevator in the same direction as the other customers. I will break elevator silence by greeting the other customers. I will use the service elevators for patients or equipment transport only.
• I will be mindful of communication device (cell phone, text, internet, or iPod) use during my work time. I will limit use to appropriate work areas and not in the immediate presence of customers.

I-INVOLVED:

• I will take ownership for addressing concerns. I will feel responsible for the outcomes of my efforts.
• I will bring forward cost-saving ideas. I will not waste hospital or clinic time, resources, or equipment.
• I will encourage innovation and constant improvement in efficiency.
• I will take advantage of opportunities to learn new skills. I will complete all mandatory training to maintain my credentials and licensure.
• I will be positive and supportive of change within the organization.
• I will be a team player and work collaboratively to help customers and employees. I will refrain from using the words, "It's not my job".
• I will read departmental and organizational communication to stay informed of current happenings and expectations within the organization. I will avoid responding, "I didn't know".
• I will give and receive constructive criticism with insight as an opportunity to improve.
• I will initiate service recovery with a sincere apology upon knowledge of a customer complaint or failed expectation.
• I will strive to be a consistently high performer. I will recognize delivering excellence as a standard of care.

D-DEMEANOR:

• I will display a professional appearance with appropriate workplace attire and personal hygiene. I will be knowledgeable of the organizational dress code policy.
• I will wear my ID badge at all times with photo facing outward. I will realize the importance of my badge as a means to communicate who I am and what I do.
• I will show concern and compassion with a willingness to serve. I will be sensitive to the effects of my attitude and actions.
• I will appreciate and cooperate with all departments and staff. I will manage up and be supportive of co-workers to ease anxiety of patients in their care. Achieving desired patient outcomes depends on teamwork.
• I will demonstrate enthusiasm in performing my job duties. Knowing attitude is everything, I will serve with passion and stay positive at all times.
• I will display honesty and integrity.
• I will avoid negative or unprofessional conversations.
• I will wear White River Health System apparel proudly during system sponsored and community events.

E-ENVIRONMENTAL FOCUS:

• I will strive to provide a calm and healing environment. I will go above and beyond basic care to provide comfort.
• I will endorse a decrease in noise level within customer care areas.
• I will recognize call lights and alarms with immediate response. I will realize each call light could be an emergency.
• I will keep work areas, public places, and meeting rooms clean and clutter free.
• I will identify and report safety hazards.
• I will use machinery and equipment appropriately.
• I will demonstrate proper safety in body mechanics, techniques, and procedures to keep myself and customers safe.
• I will assure security of information from computers by logging off when leaving a shared or unsecured workstation.
• I will help in prevention of infection. I will follow the organizational hand hygiene policy. I will gather and dispose of soiled laundry and trash in an appropriate manner.

Commitment Statement: I acknowledge I am expected to practice these standards of behavior at all times. I accept responsibility for assuring my behavior complies with these standards. I understand any behavior displaying direct conflict with these standards will be handled accordingly.

I care, therefore, I will abide by the preceding PRIDE standards of behavior.

Employee Benefits

Recognizing the critical importance of people to any organization’s success, we offer a variety of benefit programs to help meet the diverse needs of our employees. Many of these programs are provided and funded, all or in part, by WRHS, while others are voluntary programs intended to meet the specific needs of individual employees and paid for by those employees.

How do I apply for a job?

You can Apply Now on this website. Follow the instructions to submit an online application.

Will someone contact me after I apply?

A confirmation will be sent to you when you submit your application online. Applicants who best match the skills required for the job will be contacted. Due to the large number of applications we receive, we are unable to contact every applicant.

How long will you keep my application?

Typically, applications are considered for up to one year. However, you should always apply for any job on the job board that is of interest to you, regardless of when you submitted your application.

Do you offer employee benefits?

Recognizing the critical importance of people to any organization’s success, we offer a variety of benefit programs to help meet the diverse needs of our employees. Many of these programs are provided and funded, all or in part, by WRHS, such as health & dental insurance, long-term disability insurance, 401k retirement plan, and life insurance.

Others are voluntary programs, intended to meet the specific needs of individual employees and paid for by those employees. Some examples of voluntary programs include various insurance plans (off-the-job accident, cancer, and intensive care), short-term disability insurance, accidental death & disability insurance, vision plan, group life insurance, and ambulance service plans.

What types of jobs do you offer?

From positions involving direct and indirect patient care to positions involving operational and administrative support, WRHS offers a variety of career opportunities. Some of the specific fields of career opportunities are listed below:

• Nursing & Nursing Support (RN, LPN, APN, Nurse Assistant, Telemetry Tech, & Unit Secretary)
• Allied Health (Physical, Occupational, Speech, & Respiratory Therapy, Laboratory, Pharmacy, & Imaging)
  
• Operations (Housekeeping, Dietary, Maintenance, Information Systems, & Materials Management)
  
• Administrative Support (Medical Records, Admissions, Financial Services, & Marketing)
  
• Professional & Management
  

Internal Medicine Residency

Welcome to the White River Health System (WRHS) Internal Medicine (IM) Residency Program. We are in Accreditation Council for Graduate Medical Education (ACGME) accredited program taking ten (10) residents per year. The WRHS IM Residency Program is located at White River Medical Center in Batesville, Arkansas just 90 miles north of Little Rock, Arkansas and 120 miles west of Memphis, Tennessee.

Our program offers traditional three-year Categorical Internal Medicine Residency Training. WRHS offers a community-based residency program partnered with the College of Medicine at the University of Arkansas for Medical Sciences.  Residents have the unique opportunity to train in a community and hospital that are vibrant and relational with the advantages of training with a recognized academic medical center.

Learn More

Mission

Train Internal Medicine residents through a relational approach that equips them to become internists who are ready to practice in any clinical setting or pursue further subspecialty training to advance the science of medicine.

Vision

For graduates of our program to provide compassionate treatment and promotion of wellness for the medically underserved communities of our health system.

Jody Smotherman, PharmD

Designated Institutional Official

Gilbert Roy Kamoga, MD

Internal Medicine Program Director

Mary Cox

Graduate Medical Education Manager

Ashely Johnson

Internal Medicine Program Coordinator

PGY1 Pharmacy Residency

The PGY1 Pharmacy Residency program conducted by White River Health System, Batesville, AR is accredited by the American Society of Health System Pharmacists (ASHP).

Purpose

The purpose of the White River Health System PGY1 Pharmacy Residency Program is to build on the Doctor of Pharmacy(PharmD) education and outcomes to contribute to the development of clinical pharmacists responsible for medication related care of patients with a wide range of conditions, eligible for board certification, and eligible for postgraduate year two(PGY2) pharmacy residency training.

PGYI Pharmacy Residency Position

Application Deadline: January 3rd

Number of Positions: One

National Match Number 266513

PhORCAS Program Name: White River Health System

Contact: Erin Beth Hays, PharmD, BCPS, Pharmacy Residency Program Director

Phone:(870) 262-1509

Learn More

Qualifications

Appointment to the WRHS Pharmacy Residency Program is contingent upon the satisfactory completion of the following eligibility requirements.

• Graduate of ACPE accredited Doctor of Pharmacy degree program
• Arkansas Pharmacist License within 90 days of the start of residency year
  
• Successful completion of organization required pre-employment screenings
  

Application Process

White River Health System uses the ASHP Resident Matching Program (the Match).  The administration and conduct of the Match is carried out by the National Matching Services, Inc on behalf of ASHP.  For more information read the Overview for Applicants.

Requirements for Application

• Complete Phorcas Applicant Registration
• Curriculum Vitae
  
• Letter of Intent
  
• Official Transcript
  
• Three Letters of Recommendation
  

Pharmacy Residency Preceptors

Erin Beth Hays, RPD, PharmD, BCPS

Clinical Coordinator/Residency Program Director

Clinical Services, Drug Policy, Teaching Certificate, Teaching Elective

Maggie Williams, PharmD, BCPS

Director of Pharmacy

Karen Jones, PharmD

Orientation, Pharmacy Practice

Melissa Shipp, PharmD, BCPS

Acute Rehabilitation

Pamela Street, PharmD

Outpatient Infusions

Todd Weaver, PharmD

Internal Medicine I/II, Critical Care I/II, Research

Emily Wagner, PharmD

Emergency Medicine

Pharmacy Residency Rotation Schedule

Core Learning Experiences

• Orientation
• Clinical Services
  
• Internal Medicine I
  
• Critical Care I
  

Longitudinal Learning Experiences

• Acute Rehabilitation
• Management
  
• Drug Policy
  
• Pharmacy Practice
  
• Teaching Certificate
  
• Research (Option to complete Research Certificate)
  

Elective Learning Experiences

• Academic Administration
• Critical Care II
  
• Emergency Medicine
  
• Internal Medicine II
  
• Outpatient Infusions
  
• Teaching Elective
  

Pharmacy Residency Salary & Benefits

White River Medical Center offers a competitive stipend and benefit package. More information may be found in the WRHS Benefits summary.

Stipend

$44,500

Benefits

• Elective Benefit Programs
• Health Insurance
  
• Paid Time Off
  
• Professional Travel Reimbursement
  

Pharmacy Residency Graduates

Standards Of Behavior

At White River Health System, we are here to serve our customers. Our customers include, but are not limited to, patients, families, providers, co-workers, students, healthcare instructors, visitors, and volunteers. We are committed to providing compassionate care with the highest regard to customer service to every customer, every time.

As associates of White River Health System, whether as an employee, provider, student, healthcare instructor, volunteer, or contract personnel, we must take PRIDE in our organization. We recognize taking PRIDE as taking a Personal Responsibility In Delivering Excellence. PRIDE is essential. To succeed, we must provide Prompt Service, display Respect, be Involved, show professional Demeanor, and ensure Environmental Focus.

The purpose of specifying standards of behaviors is to give associates guidance in understanding his or her role in helping White River Health System achieve customer satisfaction goals and exceed customer expectations.

I care; therefore, I will commit to the following PRIDE standards. Please read and click I Agree to view open positions. 

P-PROMPT SERVICE:

• I will welcome customers promptly with a smile, eye contact, and verbal greeting. I will introduce myself when within an appropriate setting.
• I will meet the customer's immediate need. If I am unable to meet this need, I will gladly assist in finding someone who will. I will never say, "I am busy," or "I don't have time."
• I will escort a lost customer to his or her destination and avoid giving verbal or pointing directions.
• I will respect and recognize the value of customer time with an apology for delays in service. I will follow up with timely updates.
• I will anticipate and correct problems before the problems become complaints. If I am unable to correct these problems, I will find someone who can.
• I will understand the importance of answering call lights in a timely manner. I will maintain a proactive approach in anticipation of customer needs. I will ask, "Is there anything else I can do for you? I have the time."
• I will ensure correspondence receives a timely response.
• I will be punctual to begin my work shifts and for meetings.

R-RESPECT:

• I will treat each customer as I would expect to be treated.
• I will introduce myself with name, title, and explanation of my role in providing customer care.
• I will focus on patient and customer needs to create a positive experience. I will ensure they have trust and confidence in my care. I will not use statements, such as, "We are short staffed today"; "I am not taking care of you, you're not my patient"; and "It's not my job."
• I will strive to achieve satisfaction by promoting AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You).
• I will show courtesy and positive manners with appropriate responses. I will say, "Please, Thank You, You're Welcome, and Excuse Me."
• I will respect privacy and confidentiality of others. I will comply with HIPAA regulations.
• I will keep all interactions with customers positive. I will provide undivided attention and listen with empathy.
• I will recognize, make effort to understand, and respond to the cultural diversity of my customers and their needs.
• I will use appropriate phone and elevator etiquette.
• I will answer the telephone within three rings and pleasantly greet the customer with "Thank you for choosing White River Health System." I will introduce the appropriate health system, myself, and department. This will be followed by, "How may I help you?"
• I will allow customers to enter and exit the elevator first. I will turn and place patients in the elevator in the same direction as the other customers. I will break elevator silence by greeting the other customers. I will use the service elevators for patients or equipment transport only.
• I will be mindful of communication device (cell phone, text, internet, or iPod) use during my work time. I will limit use to appropriate work areas and not in the immediate presence of customers.

I-INVOLVED:

• I will take ownership for addressing concerns. I will feel responsible for the outcomes of my efforts.
• I will bring forward cost-saving ideas. I will not waste hospital or clinic time, resources, or equipment.
• I will encourage innovation and constant improvement in efficiency.
• I will take advantage of opportunities to learn new skills. I will complete all mandatory training to maintain my credentials and licensure.
• I will be positive and supportive of change within the organization.
• I will be a team player and work collaboratively to help customers and employees. I will refrain from using the words, "It's not my job".
• I will read departmental and organizational communication to stay informed of current happenings and expectations within the organization. I will avoid responding, "I didn't know".
• I will give and receive constructive criticism with insight as an opportunity to improve.
• I will initiate service recovery with a sincere apology upon knowledge of a customer complaint or failed expectation.
• I will strive to be a consistently high performer. I will recognize delivering excellence as a standard of care.

D-DEMEANOR:

• I will display a professional appearance with appropriate workplace attire and personal hygiene. I will be knowledgeable of the organizational dress code policy.
• I will wear my ID badge at all times with photo facing outward. I will realize the importance of my badge as a means to communicate who I am and what I do.
• I will show concern and compassion with a willingness to serve. I will be sensitive to the effects of my attitude and actions.
• I will appreciate and cooperate with all departments and staff. I will manage up and be supportive of co-workers to ease anxiety of patients in their care. Achieving desired patient outcomes depends on teamwork.
• I will demonstrate enthusiasm in performing my job duties. Knowing attitude is everything, I will serve with passion and stay positive at all times.
• I will display honesty and integrity.
• I will avoid negative or unprofessional conversations.
• I will wear White River Health System apparel proudly during system sponsored and community events.

E-ENVIRONMENTAL FOCUS:

• I will strive to provide a calm and healing environment. I will go above and beyond basic care to provide comfort.
• I will endorse a decrease in noise level within customer care areas.
• I will recognize call lights and alarms with immediate response. I will realize each call light could be an emergency.
• I will keep work areas, public places, and meeting rooms clean and clutter free.
• I will identify and report safety hazards.
• I will use machinery and equipment appropriately.
• I will demonstrate proper safety in body mechanics, techniques, and procedures to keep myself and customers safe.
• I will assure security of information from computers by logging off when leaving a shared or unsecured workstation.
• I will help in prevention of infection. I will follow the organizational hand hygiene policy. I will gather and dispose of soiled laundry and trash in an appropriate manner.

Commitment Statement: I acknowledge I am expected to practice these standards of behavior at all times. I accept responsibility for assuring my behavior complies with these standards. I understand any behavior displaying direct conflict with these standards will be handled accordingly.

I care, therefore, I will abide by the preceding PRIDE standards of behavior.

*Due to the COVID-19 Public Health Emergency, volunteer opportunities at WRHS are currently suspended.*

Volunteer Opportunities

Members of the White River Medical Center (WRMC) Auxiliary generously give their time to serve patients and families at WRMC and the WRMC Medical Complex in Cherokee Village. Opportunities to volunteer are as varied as the exceptional women and men who share our mission to improve community health and deliver excellent medical care.

Volunteer Opportunities

• Assist with Special Events
• Deliver Flowers, Mail, and Newspapers to Patients
• Direct Visitors
• Parking Lot Shuttle Service
• Staff Hospital Gift Shop
  
• Staff Information Desks
• Support Special Projects

Download Volunteer Application

Getting started is easy. Download, complete, and mail the volunteer application or call our office to set up an interview. Arkansas Department of Health guidelines and hospital policy require a current TB skin test and annual flu vaccination for all active volunteers. The Auxiliary is a member of the Arkansas Hospital Auxiliary Association. For more information, contact the Director of Volunteer Services at (870) 262-6555 or via email at tmcmullin@wrmc.com.

Volunteens

The Volunteen program provides an opportunity for teens ages 14-17 to learn about careers in healthcare and the importance of volunteerism. Applications are accepted each spring for the six-week summer program. In addition to their volunteer assignments, Volunteens participate in customer service training, CPR training, and activities to promote careers in healthcare.

Applications may be downloaded here, from area public school guidance counselors, and the Volunteer office.

The Cheering Section

Auxiliary volunteers staff The Cheering Section Gift Shop, located on the first floor. Gift shop proceeds benefit Auxiliary scholarships and capital projects to improve the patient experience.

• Balloons
  
• Candy
  
• Clothing
• Flowers
  
• Gifts
  
• Home Décor
  
• Jewelry

Gift Shop Hours

Mon and Tues - 7:00 am to 4:00 pm

Wed and Thurs - 8:00 am to 4:00 pm